Frequently Asked Questions

Contacting us

Q. How can I make contact with Beta Education?

A. You can call us on 01489 559190, drop us an email at admin@betaeduaction.co.uk or complete the 'Contact Us' form on our website.

Q. If I'm not happy about something, who should I speak to?

A. In the unlikely event that you are not completely satisfied with your order or the service you have received from Beta Education, you can contact Director, Adam Travell at adamtravell@betaeducation.co.uk. You can also call him for a chat on 01489 559190.

Q. I have invented something amazing and would like you to add it to your range.

A. We are always interested in new innovative products to keep our range evolving. Please send details to admin@betaeducation.co.uk and we will contact you within 48 hours.

Products

Q. I have specific questions about one of your products, can you provide me with further details?

A. Of course! If we can't answer your question ourselves, we will find out whatever you need and come back to you.

Q. How can I check if an item is in stock?

A. All products are held in UK stock and should be delivered within 4 working days. However, in the event of a stock shortage, we will notify you of lead time within 24 hours of receiving your order.

You can check current stock levels by contacting our sales team on 01489 559190 or by email at sales@betaeducation.co.uk.

Q. I am looking for a specific product, but can't find it on your website.

A. Call our sales team on 01489 559190 or drop them an email at sales@betaeducation.co.uk, they will be more than happy to help source your requirement.

Ordering

Q. How do I amend or cancel my order?

A. Simple, just call us on 01489 559190 or drop us an email at admin@betaeducation.co.uk with details and we will correct your order accordingly.

Q. What forms of payment do you accept?

A. We accept all major credit and debit cards for ordering online. If you would like to pay by bank transfer, gold bullion, bartering or any other form of payment not previously mentioned, please call us on 01489 559190 with your request.

Q. How do I know that my details will be secure?

A. Our ecommerce functionality is supplied by FoxyCart and our payment gateway is hosted by WorldPay, so your details are in very safe hands. We take the security of our customers very seriously, if you have any concerns, please let our team know immediately.

Q. Is VAT included?

A. We provide pricing with and without VAT.

Anything else

Q. How do I unsubscribe from newsletters or promotional mail shots?

A. Click the unsubscribe link in the footer of the mail shot and follow the directions to unsubscribe.

Q. I have another question that is not listed here.

A. Call us on 01489 559190 or email us at admin@betaeducation.co.uk with any queries, questions or comments, we'd love to hear from you.